Frequently Asked Questions

Starting School

  • New Learning Coaches and students can expect to hear from their advisors through kmail (your K12 secure email) and by phone before the start of school.  Teachers will be contacting families during the first week of school.  Once school begins, you’ll be given information on how to reach your teachers and encouraged to contact them when you have questions.

    Returning families can expect to receive kmail from advisors during the month of August and from their teachers within the first week of school.  Once school begins, you’ll be given information on how to reach your teachers and encouraged to contact them when you have questions.

  • We offer lots of ways to help families and students connect.  From monthly teacher-hosted Community Building Events (CBEs) to our Parent Booster Club, school-wide outings and national clubs, from social media sites to TheBigThink¹², we’ve got all the tools to help you connect with the MNVA community!

  • This is a great question! There are several key things you can do to prepare for the first day of school. We recommend reviewing the Get Started resources.

    1. Log in to the Online School (OLS) from K12.com (as Learning Coach). The OLS login button is located in the upper right hand corner of the website.
    2. Create for your student a Student Account for the OLS. Students in grades four or higher should always complete work and assessments from their Student Account.
    3. Check your K-Mail. Communication from your teacher and school will come to your K-Mail account in the OLS.

    We also recommend joining one of our virtual summer camps. And try the "Summer Fun in the OLS" course for grades K-8.

    Also, be sure to collect your school supplies, and if you have your course materials from K12 already—get organized! If you have your computer, check your Internet connection and be sure you can log into the Online School (OLS). Click here for tips on setting up your workspace.

    If you don't have your course materials from K12 yet, click here to learn how to check your shipment status.

    Note: If you don't have a computer at home yet, we recommend you visit a library or friend's house to do the three tips above on preparing for the start of school.

    See below for additional resources available to you and your student.

    K-12 Online School Resources - provides video tutorials on a broad range of topics from how to use the Online School (OLS) to tips for a successful school year.

    K-8 Orientation Resources - answers your most pressing questions and features proven strategies to help you start the school year off right.

    High School Orientation Resources - real advice from high school students, teachers, and Learning Coaches, who share what it takes to be successful in a virtual high school.

    1. Watch our Orientation Videos
    2. Log into the Online School
    3. Create a Student Account
    4. Learn how to Use the Online School
    5. Practice Using the Online School
    6. Log Into Elluminate and Check Audio
    7. Check your Kmail
    8. Attend an Orientation to K¹² through our Learning Coach Mentor Institute
    9. Attend a Free, Online Summer Camp
    10. Connect with Parents and Students in TheBigThink¹²

My Teacher(s)

  • Your teacher(s) will reach out to you via K-Mail in the first weeks of school and provide contact information and class sessions. It is important to check your K-Mail regularly.

  • New Learning Coaches and students can expect to hear from their advisors through kmail (your K12 secure email) and by phone before the start of school.  Teachers will be contacting families during the first week of school.  Once school begins, you’ll be given information on how to reach your teachers and encouraged to contact them when you have questions.

    Returning families can expect to receive kmail from advisors during the month of August and from their teachers within the first week of school.  Once school begins, you’ll be given information on how to reach your teachers and encouraged to contact them when you have questions.

Materials

  • By logging in to the OLS, you may learn how to determine if you have received all of your materials or when they are expected to arrive.  Note that you may receive multiple shipments for your course materials and by logging in to the OLS, you will have a clear understanding of your materials.

    If you have additional questions about materials, please click here for more information. 

    If you have your materials, please unpack them, watch our videos and complete your lesson introductions to better understand how to use them.

  • Course materials usually start shipping 2 to 4 weeks prior to the start of school for returning students, as well as for students whose enrollments are approved more than two weeks prior to the start of school. If your student’s enrollment is approved within 2 to 3 weeks of the start of school, you can expect your course materials to arrive within 7 to 10 business days.
    Learn how to track the shipping status of your student’s materials in My Info.

    You do not need to wait to receive your course materials to get started for school. Get Started by logging into the Online School (OLS), creating an account for your student, and checking your K-Mail for information from your teacher and school.

    If you enrolled after the first day of school, it is very important that you get started right away. You do not need to wait to for your course materials arrive – you may get started online.

Where is/How do I...?

What is...?

  • Scantron tests are K12-specific adaptive tests that gauge a student's ability level in math and reading. Taken both at the beginning of the fall term and at the end of the spring term, our students' teachers use these test results to guide and structure personalized educational support, and as an important indicator of a child's progress through the course of the school year. The Scantron tests are mandatory for all students in grades 3-11. You will receive more specific information and instructions regarding Scantron testing from our teachers and advisors via kmail.

FAQs About Your Computer and Using the Internet

  • You do not need high-speed Internet connection to complete coursework.  However, we recommend you use a high-speed connection (cable, DSL, FIOS, etc) to maximize your experience of the curriculum.

  • The Online School (OLS) works best on a laptop or desktop computer. We do not recommend using tablets for coursework at this time. You may be able to complete some parts of your work on a tablet (i.e. reading e-books). However, a tablet will not be sufficient for the majority of the work that you need to complete.  

    Please make sure your computer is OLS-compatible prior to school starting.

    Also, be sure to refer to the list of preferred browsers to use with the Online School (OLS).

Other Questions

  • All students in grades 3–10 will take Scantron.  These tests are computer adaptive assessments that are completed in your home at the beginning of the school year. Their purpose is to provide your student’s teacher with information on your student’s strengths, as well as to inform him/her of areas in which your student may need additional focus this school year. These are not high-stakes assessments, and your student will not receive a grade for completing the assessments. The assessments are used to measure your student’s growth over the course of time and to allow your teacher to provide your student with the individualized education he/she deserves.

    These assessments are administered again at the end of the school year to help measure growth achieved over the course of the school year. Your teacher will provide you with the exact dates and your child's login information.  Check your K-mail for more information.

Quick Reference

Please keep the web pages below handy for quick reference, as they contain school-specific information, such as upcoming events and information dates. You can also find resources to help you navigate the Online School (OLS), use OLS tools, and hear about new features and improvements to your learning environment.

Other Questions?

Visit the "Support Topics" page of the K12 Customer Support website to search for more information.