Frequently Asked Questions

Starting School

  • 1. Watch our Orientation Videos
    2. Log into the Online School
    3. Create a Student Account
    4. Learn how to Use the Online School
    5. Practice Using the Online School
    6. Log Into Elluminate and Check Audio
    7. Check your Kmail
    8. Attend an Orientation to K¹² through our Learning Coach Mentor Institute
    9. Attend a Free, Online Summer Camp
    10. Connect with Parents and Students in TheBigThink¹²

My Teacher(s)

  • Your teacher(s) will reach out to you via K-Mail in the first weeks of school and provide contact information and class sessions. It is important to check your K-Mail regularly.


  • By logging in to the OLS, you may learn how to determine if you have received all of your materials or when they are expected to arrive.  Note that you may receive multiple shipments for your course materials and by logging in to the OLS, you will have a clear understanding of your materials.

    If you have additional questions about materials, please click here for more information. 

    If you have your materials, please unpack them, watch our videos and complete your lesson introductions to better understand how to use them.

  • Course materials usually start shipping 2 to 4 weeks prior to the start of school for returning students, as well as for students whose enrollments are approved more than two weeks prior to the start of school. If your student’s enrollment is approved within 2 to 3 weeks of the start of school, you can expect your course materials to arrive within 7 to 10 business days.
    Learn how to track the shipping status of your student’s materials in My Info.

    You do not need to wait to receive your course materials to get started for school. Get Started by logging into the Online School (OLS), creating an account for your student, and checking your K-Mail for information from your teacher and school.

    If you enrolled after the first day of school, it is very important that you get started right away. You do not need to wait to for your course materials arrive – you may get started online.

Where is/How do I...?

What is...?

  • Scantron tests are K12-specific adaptive tests that gauge a student's ability level in math and reading. Taken both at the beginning of the fall term and at the end of the spring term, our students' teachers use these test results to guide and structure personalized educational support, and as an important indicator of a child's progress through the course of the school year. The Scantron tests are mandatory for all students in grades 3-11. You will receive more specific information and instructions regarding Scantron testing from our teachers and advisors via kmail.

FAQs About Your Computer and Using the Internet

  • You do not need high-speed Internet connection to complete coursework.  However, we recommend you use a high-speed connection (cable, DSL, FIOS, etc) to maximize your experience of the curriculum.

  • The Online School (OLS) works best on a laptop or desktop computer. We do not recommend using tablets for coursework at this time. You may be able to complete some parts of your work on a tablet (i.e. reading e-books). However, a tablet will not be sufficient for the majority of the work that you need to complete.  

    Please make sure your computer is OLS-compatible prior to school starting.

    Also, be sure to refer to the list of preferred browsers to use with the Online School (OLS).

Quick Reference

  • Your teacher(s) will reach out to you via K-Mail in the first weeks of school and provide contact information and class sessions. It is important to check your K-Mail regularly.

Quick Reference

Please keep the web pages below handy for quick reference, as they contain school-specific information, such as upcoming events and information dates. You can also find resources to help you navigate the Online School (OLS), use OLS tools, and hear about new features and improvements to your learning environment.

Other Questions?

Visit the "Support Topics" page of the K12 Customer Support website to search for more information.