Frequently Asked Questions
1. Watch our Orientation Videos
2. Log into the Online School
3. Create a Student Account
4. Learn how to Use the Online School
5. Practice Using the Online School
6. Log Into Elluminate and Check Audio
7. Check your Kmail
8. Attend an Orientation to K¹² through our Learning Coach Mentor Institute
9. Attend a Free, Online Summer Camp
10. Connect with Parents and Students in TheBigThink¹²
Your teacher(s) will reach out to you via K-Mail in the first weeks of school and provide contact information and class sessions. It is important to check your K-Mail regularly.
Where is/How do I...?
You can change your Learning Coach or student’s username or password in My Account. My Account is accessible through the Online School (OLS). Learn how to update your username and/or password.
Scantron tests are K12-specific adaptive tests that gauge a student's ability level in math and reading. Taken both at the beginning of the fall term and at the end of the spring term, our students' teachers use these test results to guide and structure personalized educational support, and as an important indicator of a child's progress through the course of the school year. The Scantron tests are mandatory for all students in grades 3-11. You will receive more specific information and instructions regarding Scantron testing from our teachers and advisors via kmail.
FAQs About Your Computer and Using the Internet
You do not need high-speed Internet connection to complete coursework. However, we recommend you use a high-speed connection (cable, DSL, FIOS, etc) to maximize your experience of the curriculum.
The Online School (OLS) works best on a laptop or desktop computer. We do not recommend using tablets for coursework at this time. You may be able to complete some parts of your work on a tablet (i.e. reading e-books). However, a tablet will not be sufficient for the majority of the work that you need to complete.
Please make sure your computer is OLS-compatible prior to school starting.
Also, be sure to refer to the list of preferred browsers to use with the Online School (OLS).
Please keep the web pages below handy for quick reference, as they contain school-specific information, such as upcoming events and information dates. You can also find resources to help you navigate the Online School (OLS), use OLS tools, and hear about new features and improvements to your learning environment.
Visit the "Support Topics" page of the K12 Customer Support website to search for more information.